Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Fencil Studio

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the Site. We refer to this automatically collected information as “device information”.

We collect device information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “personal information” in this Privacy Policy, we are talking both about device information and order information.

Who we share your data with.

We may share information with other companies that process data on our behalf in order to perform our services, for example: shipping, analysis or other services to maintain and apply our terms of use and delivery terms. However, all handling of personal data always ensures high security and confidentiality.

  • Webshop software: WooCommerce

Our webshop has been created using WooCommerce software. Personal data gathered with the use of our website and services is shared with WooCommerce. WooCommerce requires access to these details to offer (technical) support. They will not use this data for any other purposes. WooCommerce uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. WooCommerce maintains the right to internally share the gathered data to improve its own services.

  • Webhosting: Strato

We use the webhosting- and email services of Strato. Strato processes personal data on behalf of us and will not use this data for their own purposes. This party can however collect meta-data about the use of their services. This is not personal data however. Strato has taken necessary precautions and security measures, both technical and organisational, to prevent loss, abuse and misuse of your personal data. Strato is obligated to a duty of confidentiality based on the agreement we have with them.

  • Payment processor: Mollie 

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

  • Transport and logistics: PostNL and MyParcel

For the delivery of our products we use the services of PostNL and MyParcel. For a successful delivery it is important that we share you name, address and residential details with PostNL and MyParcel. PostNL and MyParcel uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL or MyParcel hiring subcontractors, they will share said information with these parties.

How we use your personal information

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We might share your personal information with third parties to help us operate our website and webshop, as described above, only if required to provide you with the requested services.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@fencilstudio.com